Reference

Legal terms for your mercy88 account

mercy88 Legal terms set out how we handle account access, payment records, personal data and requests about our policies.

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mercy88 Legal terms for your mercy88 account
POLICY CONTACTS

Get help with Legal questions

A clear contact route matters when a Legal question affects your account or a payment record.

Account access desk Ask us to explain phone verification, account detail corrections or an access decision.
Payment record desk For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, send the transaction…
Privacy request desk Use the policy contact path to ask about stored data, cookies, retention or a…
DATA PRACTICE

How we apply our Legal policy

Our Legal process is practical: we connect each request to an account record, protect private details during contact and keep an auditable trail for account and payment questions.

Account data

We use the details attached to your account to identify the correct record when you ask about Legal terms, phone verification or access. Keeping your name and phone details current helps us avoid discussing private information with the wrong person.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can help us locate a cashier event. We use that reference for status checks, while any account correction still follows the identity checks attached to your profile.

Cookies

Cookies can keep a signed-in browser session connected to the correct account and help us remember policy choices. You can manage browser cookie settings, but removing them may require another login or phone verification before account access continues.

Account security

Phone verification is completed before account access, and support should never need your password, wallet PIN or one-time code. If you see an unfamiliar session, change your password through the account path and contact us using the displayed support route.

Record retention

We retain account, contact and transaction records for the period needed to operate the account, answer disputes and meet applicable Legal duties. A request about deletion or retention can be assessed after we confirm the account and the relevant record.

Policy changes

When a Legal rule changes, we publish the updated wording on this page or show a notice in the account area. If a change affects your access, contact us with the section you are asking about and we will explain its practical effect.

Answers before you open an account

These Legal answers address the searches we hear most often from Indonesian customers. They cover eligibility, account records, privacy requests and payment evidence without replacing the rules that apply to your location. Read the relevant answer first, then use the account support path if your situation needs a record-specific response.

Legal access depends on local law and the eligibility rules that apply where you are located. We may request accurate account details and phone verification before access. If you are unsure whether access is permitted, contact us through the account support path before continuing.

We match the request to your registered account and may confirm the phone verification already connected to it. This protects account and payment records from disclosure to another person. Never send a password, wallet PIN or one-time code in a support message.

Yes. Send a correction request through the policy contact path after login, describe the field that needs changing and provide the account detail requested for verification. We assess the request against the applicable Legal rules and explain if a record cannot be changed.

We may use a wallet name, transaction reference and account details to locate a payment event. These records support status checks and policy responses, but they do not replace account verification. For privacy, submit the reference through the secure account contact path.

Some account, contact or transaction records may remain for the period required to answer disputes, maintain audit records or meet applicable Legal duties. You can ask us what record is involved and why it remains, subject to restrictions that depend on local law.

Yes. Ask through the privacy request desk and we can explain how cookies support browser sessions and policy choices. You can also adjust cookie settings in your browser, although removing them may require another login or phone verification.

Use the support contact shown in your account and identify the Legal section or wording you want clarified. Include only the details needed to locate your account. We will explain the change, its practical effect and whether access depends on local law.

Related Pages

mercy88 Indonesia FAQ keras777 Access guide Account information